Privacy Policy

• Data Controller: An entity that determines the purposes and means of processing personal data.
• Data Processor: A third party that processes personal data on behalf of the Data Controller.
• Personal Data: Any information that can be used to identify an individual, including contact details, IP addresses, and device identifiers.

1.1 Personal Data

We may ask you to provide certain personally identifiable information, including:

• • Email address
• • Phone number

1.2 Device Data

When accessing our services via mobile, we may collect:

• • Unique identifiers (e.g., Android ID or mobile advertising ID)
• • Device brand, model, and operating system
• • Screen resolution, system version, Bluetooth settings, and memory information

1.3 Usage Data

• • IP address
• • Browser type and version
• • Pages visited, time spent, and unique device identifiers

1.4 Tracking and Cookies Data

We use cookies and similar technologies to track activity on our service. Cookies are small data files stored on your device that may include an anonymous identifier. We also use tracking technologies such as beacons, tags, and scripts to gather information and improve our service.

We use the collected data for various purposes, including but not limited to:

• • Verifying your identity and preventing fraud
• • Communicating important updates
• • Personalizing your experience
• • Conducting analysis for service improvements

Your information, including Personal Data, may be stored on servers located outside of your country or jurisdiction. By consenting to this Privacy Policy and submitting your information, you agree to such transfers.

4.1 Legal Obligations

We may disclose your data to comply with legal requirements, protect VOOX's rights, prevent fraud, and ensure user safety.

4.2 With Your Consent

We may share your personal data with third parties based on your consent.

4.3 Service Providers and Partners

We disclose data to employees, contractors, vendors, and third-party service providers who help us deliver our services. These entities are only given access to the necessary data for performing specific functions.

4.4 Business Transfers

In the case of a business transfer (e.g., merger or acquisition), your data may be transferred as an asset. We will notify you of any such changes and provide information on how to manage your data.

We take data security seriously, using strong encryption methods and regular assessments to protect your data. However, please understand that no method of electronic transmission or storage is 100% secure. We encourage users to also take steps to safeguard their information.

We may employ third-party companies to help provide and improve our service. These third parties may have access to your personal data only to perform tasks on our behalf and are obligated not to use it for any other purpose.

No personal data, including mobile information, will be shared with third parties for marketing or promotional purposes.

Our service may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to their site. We strongly advise you to review the privacy policies of these external sites, as we do not control their content or practices.

VOOX acts as a data controller for your personal data.

8.1 Legal Basis for Data Processing

We process personal data based on legal grounds, including:

• • Your consent
• • Our contractual obligations with you
• • Compliance with legal obligations
• • Protection of vital interests
• • Legitimate interests as described in this policy

8.2 Your Rights

If you reside in a Designated Country, you have the following rights under applicable data protection laws. You may exercise these rights in the manner described at the end of this section:

• • Right to Withdraw Consent

You have the right to withdraw your previously given consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

• • Right to Erasure (Right to be Forgotten)

Under the conditions provided by law, you have the right to request deletion of your personal data. However, in certain circumstances (such as compliance with legal obligations or for legal purposes), we may not be able to fulfil your deletion request.
How to cancel your account and delete data: You may directly apply for account cancellation through the Voox APP to exercise your right to erasure. The operation path is: Voox APP → User Center → Security Center → Delete Account.
Upon submission of your cancellation request, we will delete or anonymise your personal data in accordance with applicable law and this agreement (except where retention is required by applicable law).

• • Right to Restriction

You have the right to request that we restrict the processing of your personal data under certain circumstances.

• • Right to Object

You have the right to object, on grounds relating to your particular situation, to our processing of your personal data based on legitimate interests and other grounds.

• • Right to Data Portability

You have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, and have the right, where technically feasible, to request that such data be transmitted directly to another data controller.

To determine the appropriate retention period for personal data, we consider the following factors: the amount, nature, and sensitivity of the personal data; the potential risk of harm from unauthorised use or disclosure; the purposes for which the personal data is processed and whether those purposes can be achieved through other means; and any applicable legal, regulatory, tax, accounting or related requirements.
When establishing the retention period for your personal data, we generally take into account:

• • Legal obligations: For example, under the Seychelles Anti-Money Laundering and Countering the Financing of Terrorism Act, we are required to retain certain personal data for a minimum of seven (7) years after the end of our business relationship with you. This period may be extended where required by law.
• • Litigation and defence: Where we have reasonable grounds to believe that a claim or dispute relating to you may arise, we may retain relevant information (such as correspondence and transaction records) for up to ten (10) years, depending on the applicable statutory limitation period.
• • Regulatory and audit requirements: Where laws or professional standards require us to retain certain records for audit or compliance purposes, the corresponding requirements will apply.
• • Legitimate business needs: Such as preventing abuse of our activities, maintaining the integrity of our services, or ensuring the accurate preservation of records.
• • Complaint handling: Personal data may be required when investigating or resolving a complaint.

Once the applicable retention period has expired, or the personal data is no longer necessary for the purposes for which it was collected, we will securely delete, anonymise, or otherwise render it permanently inaccessible. Irreversibly anonymised data may be retained indefinitely and used for purposes such as statistics, analysis or service improvement.

Our service is not intended for children under 13. We do not knowingly collect personal data from children. If you believe we have collected personal data from a child, please contact us so we can take appropriate action.

Under California law, residents may request a report on what personal information we share with third parties for direct marketing purposes. You can request this information once a year, free of charge. To make such a request, please send us an email with the subject line "California Privacy Right Notice."

We may update this Privacy Policy periodically. Any changes will be posted on this page, and we will notify you via email or through other prominent means before the changes take effect. Please review the policy regularly to stay informed.

Should you need to contact us regarding this Policy or any aspect of your personal data, or provide any feedback you may have, please reach out to our customer service team at support@voox.com.